ISO/IEC 19796-1:2005 信息技术.学习、教育和培训.质量管理、保证和规格.第1部分：一般方法

标准编号：ISO/IEC 19796-1:2005

中文名称：信息技术.学习、教育和培训.质量管理、保证和规格.第1部分：一般方法

英文名称：Information technology — Learning, education and training — Quality management, assurance and metrics — Part 1: General approach

发布日期：2005-11

标准范围

ISO/IEC 19796-1:20 05是描述、比较、分析和实施质量管理和质量保证方法的框架。它将有助于比较不同的现有方法，并将这些方法协调起来，形成一个共同的质量模型。主要方面是描述质量方法的参考框架（RFDQ）。ISO/IEC 19796-1:20 05由以下项目组成:质量管理描述方案；流程模型定义了在ICT支持的学习、教育和培训领域管理质量时要考虑的基本流程；描述格式的一致性声明。为了更好地理解ISO/IEC 19796-1:20 05，几个附件显示了其使用示例。附件基于法国“电子学习实践准则”（AFNOR Z 76-001)和德国DIN PAS 1032-1。此外，还包括关于参考质量标准（RQC）的附件。这些标准作为分析和评估学习资源和情景的参考标准。这些标准本身也不是质量评估方法，而是比较不同质量保证和质量评估方法的框架。此外，还示出了几个使用示例，诸如特定的质量目标（例如，元数据质量）和指南。ISO/IEC 19796-1:20 05只是迈向统一质量框架的第一步；下一步是定义质量工具和指标，以便提供完整的质量方法。作为QA活动的第二部分，计划开始全面质量方法的工作。

ISO/IEC 19796-1:2005 is a framework to describe, compare, analyse, and implement quality management and quality assurance approaches. It will serve to compare different existing approaches and to harmonize these towards a common quality model. The main aspect is the Reference Framework for the Description of Quality Approaches (RFDQ).ISO/IEC 19796-1:2005 consists of the following items:

• description scheme for quality management;
• process model defining the basic processes to be considered when managing quality in the field of ICT-supported learning, education, and training;
• conformance statement for the description format.

For a better understanding of ISO/IEC 19796-1:2005, several annexes show samples of its use. The annexes are based on the French 'Code of Practice in e-Learning' (AFNOR Z 76-001) and German DIN PAS 1032-1. Additionally, an annex on Reference Quality Criteria (RQC) is included. These criteria serve as reference criteria for the analysis and evaluation of learning resources and scenarios. These criteria are also not a quality assessment approach itself, but a framework to compare different quality assurance and quality assessment approaches. Additionally, several examples of use are shown, such as specific quality objectives (e.g. metadata quality) and guidelines.ISO/IEC 19796-1:2005 is only the first step towards a harmonized quality framework; the next step is to define quality instruments and metrics in order to provide a complete quality approach. It is planned to begin the work on the full quality approach as the second part of the QA activity.

标准预览图