DIN ISO 10002:2010-05 Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004 + Cor. 1:2009)

标准编号：DIN ISO 10002:2010-05

英文标题：Quality management - Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004 + Cor. 1:2009)

德文标题：Qualitätsmanagement - Kundenzufriedenheit - Leitfaden für die Behandlung von Reklamationen in Organisationen (ISO 10002:2004 + Cor. 1:2009)

发布日期：2010-05

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