ISO/IEC 30105-1:2016 信息技术 服务业务流程外包（ITES-BPO）生命周期流程 第1部分：过程参考模型（人口、难民和移民事务局）

标准编号：ISO/IEC 30105-1:2016

中文名称：信息技术 服务业务流程外包（ITES-BPO）生命周期流程 第1部分：过程参考模型（人口、难民和移民事务局）

英文名称：Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 1: Process reference model (PRM)

发布日期：2016-11

标准范围

ISO/IEC 30105-1:2016规定了IT业务流程外包服务提供商对外包业务流程执行的生命周期流程要求。它定义了计划、建立、实施、运营、监控、审查、维护和改进其服务的流程。本文件:-涵盖外包的IT业务流程；-不是为了解决IT流程，而是为了完整性，在关键接触点包括对这些流程的引用；-适用于服务提供商，而非客户；-适用于ITES-BPO的所有生命周期过程；-为提供ITES-BPO服务的组织提供流程参考模型。

ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:- covers IT-enabled business processes that are outsourced;- is not intended to address IT processes but includes references to them at key touchpoints for completeness;- is applicable to the service provider, not to the customer;- is applicable to all lifecycle processes of ITES-BPO;- serves as a process reference model for organizations providing ITES-BPO services.

标准预览图