ISO/IEC Guide 76:2020 服务标准的发展 解决消费者问题的建议

标准编号：ISO/IEC Guide 76:2020

中文名称：服务标准的发展 解决消费者问题的建议

英文名称：Development of service standards — Recommendations for addressing consumer issues

发布日期：2020-04

标准范围

本文件就如何在制定服务标准时满足消费者的需求提供了指导。参与服务标准开发的任何人都可以使用该文档，并且可以应用于任何服务。无论是否签订正式合同或支付购买价格，本文件都与所有服务相关。它还与不一定发生金融交易的公共或慈善服务有关。本文件涉及服务的提供，因此不包括管理系统或专业能力要求的具体参考。

This document provides guidance on how to meet the needs of consumers in the development of service standards. This document can be used by anyone involved in the development of service standards and can be applied to any service.
This document is relevant to the full range of services, whether or not a formal contract is entered into or purchase price paid. It also has relevance for public or charitable services, e.g. education, health and care provision, where a financial transaction has not necessarily taken place.
This document relates to the provision of services and therefore does not include specific reference to management systems or professional competence requirements.

标准预览图