ISO 50007:2017 能源服务 用户评估和改进能源服务指南
标准编号：ISO 50007:2017
中文名称：能源服务 用户评估和改进能源服务指南
英文名称：Energy services — Guidelines for the assessment and improvement of the energy service to users
发布日期：2017-06
标准范围
ISO 50007:2017阐述了能源供应商向用户提供能源服务的相关要素。它设想能源服务包括两大类:·能源供应/发电和分配；·关于能源效率的建议和改进。ISO 50007:2017为能源服务提供商提供了最佳实践指南，以持续改进其实践和与用户互动的质量。以下内容在ISO 50007:2017的范围内:·不同利益相关者通用语言的定义；·根据用户的需求和期望，定义能源服务的关键组成部分和特征；·满足用户需求和期望的指南；·向用户提供能源服务的评估标准；·绩效指标介绍；·绩效指标示例；·绩效改进；·对用户进行教育或培训，以了解能源服务提供商提供的能源服务。以下内容不在ISO 50007:2017的范围内:·与个人能源服务相关的主题，如向能源个人用户提供的能效服务或能源服务公司（ESCO）提供的服务；·能源生产、传输和分配系统的设计和施工方法；·能源服务相关活动的管理结构和运营管理方法，包括与其他能源服务供应商签订合同；·与建筑物内部系统的能源服务相关的主题。
ISO 50007:2017 addresses the relevant elements of energy service provided by energy suppliers to users. It envisages energy service as including two broad categories:· energy supply/generation and distribution;· advice on and improvement to energy efficiency.ISO 50007:2017 provides best practice guidelines for energy service providers in order to continually improve their practices and quality of interaction with users.The following are within the scope of ISO 50007:2017:· definition of a language common to the different stakeholders;· definition of key components and characteristics of the energy service to users, with respect to their needs and expectations;· guidelines for satisfying users' needs and expectations;· assessment criteria for energy service to users;· introduction to performance indicators;· examples of performance indicators;· performance improvement;· education or training for users to understand the energy service provided by the energy service providers.The following are outside the scope of ISO 50007:2017:· topics relating to individual energy service, such as energy efficiency service provided to individual users of energy or services provided by energy service companies (ESCOs);· methods of design and construction of energy production, transmission and distribution systems;· management structure and methodology of operation and management of activities relating to energy services, including contracting with other energy service providers;· topics relating to energy services in systems inside buildings.
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