ISO/TS 10004:2010 质量管理 顾客满意 监控和测量指南

标准编号：ISO/TS 10004:2010

中文名称：质量管理 顾客满意 监控和测量指南

英文名称：Quality management — Customer satisfaction — Guidelines for monitoring and measuring

发布日期：2010-04

标准范围

ISO/TS 10004:2010提供了定义和实施过程以监控和测量客户满意度的指南。ISO/TS 10004:2010适用于任何类型、大小或提供的产品的组织。ISO/TS 10004:2010的重点是组织外部的客户。ISO/TS 10004:2010无意用于认证或合同目的，也无意更改适用法律或监管要求下的任何权利或义务。

ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.ISO/TS 10004:2010 is intended for use by organizations regardless of type, size or product provided. The focus of ISO/TS 10004:2010 is on customers external to the organization.ISO/TS 10004:2010 is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.

标准预览图