ISO/IEC TS 20000-14:2023 信息技术 服务管理 第14部分：ISO/IEC 20000-1服务集成和管理应用指南

标准编号：ISO/IEC TS 20000-14:2023

中文名称：信息技术 服务管理 第14部分：ISO/IEC 20000-1服务集成和管理应用指南

英文名称：Information technology — Service management — Part 14: Guidance on the application of Service Integration and Management to ISO/IEC 20000-1

发布日期：2023-11

标准范围

ISO/IEC TS 20000-14:20 23本文件为通过纳入服务集成商来建立或改进服务管理系统(SMS)的组织提供指导。服务集成商的合并旨在解决包括来自多个服务提供商的服务的环境。本文档特别关注SMS上下文中的服务集成和管理（SIAM）。本文件的预期用户包括:-需要根据SIAM在新的或现有的SMS中管理多个服务提供商的组织；和-在采用SIAM方法的SMS实施或改进期间为组织提供支持的顾问和顾问。注1本文件适用于结合SMS实施SIAM的组织。它不限制组织或个人实施任何其他管理和治理模型来管理多供应商环境以及SMS。本文档不适用于只有一个服务提供商的组织。注2在SIAM中，不使用“供应商”一词。内部和外部供应商均称为“服务提供商”。术语的进一步比较见4.2。

ISO/IEC TS 20000-14:2023 This document provides guidance for organizations that are establishing or improving a service management system (SMS) by incorporating a service integrator. The incorporation of a service integrator is aimed at addressing an environment that includes services sourced from multiple service providers.
This document specifically focuses on Service Integration and Management (SIAM) in the context of an SMS.
The intended users of this document include:
- organizations that need to manage multiple service providers within a new or existing SMS according to SIAM; and
- consultants and advisors that support an organization during SMS implementation or improvement, where a SIAM approach is being adopted.
NOTE 1 This document is applicable for organizations implementing SIAM in conjunction with SMS. It does not limit organizations or individuals from implementing any other management and governance model for managing multivendor environments along with SMS.
This document is not applicable to organizations that have only one service provider.
NOTE 2 In SIAM, the term "supplier" is not used. Internal and external suppliers are both referred to as “service providers”. See 4.2 for further comparison of terminology.

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