ISO/IEC TS 30105-6:2021 信息技术 IT支持服务业务流程外包（ITES-BPO）生命周期流程 第6部分：风险管理指南

标准编号：ISO/IEC TS 30105-6:2021

中文名称：信息技术 IT支持服务业务流程外包（ITES-BPO）生命周期流程 第6部分：风险管理指南

英文名称：Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 6: Guidelines on risk management

发布日期：2021-10

标准范围

本文档为IT支持的服务-业务流程外包（ITES-BPO）服务提供商提供外包业务流程的风险管理实践指南。它为ITES-BPO服务的风险管理框架的规划、建立、实施、操作、监控、审查、维护和改进提供了指导。本文件:-涵盖外包的IT支持业务流程；-适用于服务提供商；-适用于ITES-BPO的所有生命周期流程；-不包括资讯科技服务。本文件中的指南与ISO 31000保持一致，从ITES-BPO的角度阐述了风险原则、风险管理框架和风险管理流程。

This document provides guidance on risk management practices for the IT enabled services-business process outsourcing (ITES-BPO) service provider for the outsourced business processes. It provides guidance for planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving the risk management framework for the ITES-BPO services.
This document:
- covers IT enabled business processes that are outsourced;
- is applicable to the service provider;
- is applicable to all lifecycle processes of ITES-BPO;
- is not intended to cover IT services.
The guidelines in this document align to ISO 31000, elaborating the risk principles, risk management framework and risk management process from an ITES-BPO perspective.

标准预览图