ISO/IEC TS 33054:2020 信息技术 过程评估 服务管理的过程参考模型

标准编号：ISO/IEC TS 33054:2020

中文名称：信息技术 过程评估 服务管理的过程参考模型

英文名称：Information technology — Process assessment — Process reference model for service management

发布日期：2020-06

标准范围

本文档为服务管理领域定义了一个流程参考模型。该模型指定了域的过程架构，并包括一组过程。每个过程都根据过程目的和结果进行描述。本文件中的过程参考模型适用于希望选择模型和相关的记录过程方法进行评估（用于能力确定或过程改进）的评估发起人和合格的评估员。

This document defines a process reference model for the domain of service management.
The model specifies a process architecture for the domain and comprises a set of processes. Each process is described in terms of process purpose and outcomes.
The process reference model in this document is directed at assessment sponsors and competent assessors who wish to select a model, and associated documented process method, for assessment (for either capability determination or process improvement).

标准预览图