ISO/IEC 15504-4:2004 信息技术.过程评定.第4部分：用于过程改进和过程容量测定的指南

标准编号：ISO/IEC 15504-4:2004

中文名称：信息技术.过程评定.第4部分：用于过程改进和过程容量测定的指南

英文名称：Information technology — Process assessment — Part 4: Guidance on use for process improvement and process capability determination

发布日期：2004-07

标准范围

ISO/IEC 15504为过程评估提供了一个框架。该框架可供参与规划、管理、监控、控制和改进产品和服务的采购、供应、开发、运营、演变和支持的组织使用。ISO/IEC 15504-4:20 04就如何在过程改进计划中或用于过程能力确定中利用一致性过程评估提供了指导。在过程改进（PI）的背景下，过程评估提供了一种根据所选过程的能力来表征组织单元的方法。根据组织单位的业务目标对符合性流程评估的输出进行分析，可以确定与流程相关的优势、劣势和风险。反过来，这可以帮助确定流程在实现业务目标方面是否有效，并为改进提供驱动因素。过程能力确定（PCD）涉及分析一个或多个合格过程评估的输出，以确定在给定组织单位内使用选定的过程开展特定项目所涉及的优势、劣势和风险。过程能力确定可以为供应商选择提供基本输入，在这种情况下，它通常被称为“供应商能力确定”。ISO/IEC 15504-4:20 04描述了PI和PCD过程以及如何部署它们，并提供了关于利用过程评估、选择过程参考模型、设定目标能力、定义评估输入、从评估输出推断过程相关风险、过程改进步骤、过程能力确定步骤、评估输出分析的可比性的指导。

ISO/IEC 15504 provides a framework for the assessment of processes. This framework can be used by organizations involved in planning, managing, monitoring, controlling, and improving the acquisition, supply, development, operation, evolution and support of products and services.

ISO/IEC 15504-4:2004 provides guidance on how to utilize a conformant process assessment within a process improvement programme or for process capability determination.

Within a process improvement (PI) context, process assessment provides a means of characterizing an organizational unit in terms of the capability of selected processes. Analysis of the output of a conformant process assessment against an organizational unit's business goals identifies strengths, weaknesses and risks related to the processes. This, in turn, can help determine whether the processes are effective in achieving business goals, and provide the drivers for making improvements.

Process capability determination (PCD) is concerned with analysing the output of one or more conformant process assessments to identify the strengths, weaknesses and risks involved in undertaking a specific project using the selected processes within a given organizational unit. A process capability determination can provide a fundamental input to supplier selection, in which case it is often termed a "supplier capability determination".

ISO/IEC 15504-4:2004 describes the PI and PCD processes and how to deploy them, and provides guidance on

• utilizing process assessment,
• selecting Process Reference Model(s),
• setting target capability,
• defining the assessment input,
• inferring process-related risk from assessment output,
• steps of process improvement,
• steps of process capability determination,
• comparability of assessment output analysis.

标准预览图