ISO/IEC TR 30105-7:2019 信息技术 IT支持服务 业务流程外包（ITES-BPO）生命周期过程 第7部分：成熟度评估范例

标准编号：ISO/IEC TR 30105-7:2019

中文名称：信息技术 IT支持服务 业务流程外包（ITES-BPO）生命周期过程 第7部分：成熟度评估范例

英文名称：Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 7: Exemplar for maturity assessment

发布日期：2019-10

标准范围

本文档提供了一个成熟度评估的范例，遵循ITES-BPO服务提供商的过程能力水平评估和组织成熟度水平测量的框架。本文件:-使用过程性能和过程能力的指标集；-帮助收集客观证据，使评估员能够确定过程评级；-有助于评估过程能力水平的结果；-作为流程的衡量框架，并为提供服务的ITES-BPO组织提供组织成熟度模型；-对ISO/IEC 30105系列的所有用户有用，包括但不限于内部评估员、外部评估员、ITES-BPO服务提供商和ITES-BPO服务客户；-通过提供衡量和得出能力和组织成熟度级别的框架来支持绩效评估。

This document presents an exemplar for maturity assessment, following the framework for assessment of process capability levels and measurement of an organization's maturity level for an ITES-BPO service provider.
This document:
- uses the set of indicators for process performance and process capability;
- helps to collect the objective evidence that enables an assessor to determine the process ratings;
- helps to assess the result of the process capability level;
- serves as a measurement framework for processes and provides an organization maturity model for ITES-BPO organizations delivering the services;
- is useful for all users of the ISO/IEC 30105 series, including but not limited to internal assessors, external assessors, ITES-BPO service providers and ITES-BPO service customers;
- supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels.

标准预览图