ISO/IEC 30105-4:2022 信息技术 服务业务流程外包（ITES-BPO）生命周期流程 第4部分：术语和概念

标准编号：ISO/IEC 30105-4:2022

中文名称：信息技术 服务业务流程外包（ITES-BPO）生命周期流程 第4部分：术语和概念

英文名称：Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 4: Key concepts

发布日期：2022-11

标准范围

ISO/IEC 30105-4:20 22 ISO/IEC 30105系列规定了由IT支持的业务流程外包服务提供商为外包业务流程执行的生命周期流程要求。它定义了计划、建立、实施、操作、监控、审查、维护和改进其服务的流程。本文件:-涵盖外包的IT支持业务流程；-并非旨在涵盖IT服务，但包括类似的相关流程以确保完整性；-适用于服务提供商，而不是客户；-适用于ITES-BPO的所有生命周期流程；-详细说明ITES-BPO的生命周期以及ISO/IEC 30105-1、ISO/IEC 30105-2、ISO/IEC 30105-3、ISO/IEC 30105-5与其他相关国际标准之间的关系。

ISO/IEC 30105-4:2022 The ISO/IEC 30105 series specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services.
This document:
- covers IT enabled business processes that are outsourced;
- is not intended to cover IT services but includes similar, relevant process for completeness;
- is applicable to the service provider, not to the customer;
- is applicable to all lifecycle processes of ITES-BPO;
- details the lifecycle of ITES-BPO and the relationship between ISO/IEC 30105-1, ISO/IEC 30105-2, ISO/IEC 30105-3, ISO/IEC 30105-5 and other relevant International Standards.

标准预览图