ISO 9241-210:2019 人机交互的人类工效学 第210部分：交互系统的以人为中心的设计

标准编号：ISO 9241-210:2019

中文名称：人机交互的人类工效学 第210部分：交互系统的以人为中心的设计

英文名称：Ergonomics of human-system interaction — Part 210: Human-centred design for interactive systems

发布日期：2019-07

标准范围

本文件提供了在基于计算机的交互系统的整个生命周期中以人为中心的设计原则和活动的要求和建议。它旨在供管理设计过程的人员使用，涉及交互系统的硬件和软件组件如何增强人的能力？系统交互。注:基于计算机的交互系统的规模和复杂性各不相同。示例包括现成（收缩包装）软件产品、定制办公系统、过程控制系统、自动银行系统、网站和应用程序，以及自动售货机、移动电话和数字电视等消费产品。在本文件中，此类系统通常被称为产品、系统或服务，但为简单起见，有时仅使用一个术语。本文件概述了以人为中心的设计活动。它没有详细介绍以人为中心的设计所需的方法和技术，也没有详细说明健康或安全方面。尽管它涉及以人为中心的设计的规划和管理，但它并没有涉及项目管理的所有方面。本文件中的信息供负责规划和管理设计和开发交互式系统的项目的人员使用。因此，它只在必要的程度上解决技术人为因素和人类工效学问题，以使这些个人了解其在整个设计过程中的相关性和重要性。它还为参与人类活动的人为因素和可用性专业人员提供了一个框架-中心设计。详细的人为因素/工效学、可用性和可访问性问题在许多标准中得到了更充分的处理，包括ISO 9241（见附录a）和ISO 6385的其他部分，其中规定了工效学的广泛原则。本文件中的要求和建议可使所有参与以人为中心的设计和开发的各方受益。附录B提供了一份清单，可用于支持符合本文件要求的声明。

This document provides requirements and recommendations for human-centred design principles and activities throughout the life cycle of computer-based interactive systems. It is intended to be used by those managing design processes, and is concerned with ways in which both hardware and software components of interactive systems can enhance human?system interaction.NOTE Computer-based interactive systems vary in scale and complexity. Examples include off-the-shelf (shrink-wrap) software products, custom office systems, process control systems, automated banking systems, Web sites and applications, and consumer products such as vending machines, mobile phones and digital television. Throughout this document, such systems are generally referred to as products, systems or services although, for simplicity, sometimes only one term is used.This document provides an overview of human-centred design activities. It does not provide detailed coverage of the methods and techniques required for human-centred design, nor does it address health or safety aspects in detail. Although it addresses the planning and management of human-centred design, it does not address all aspects of project management.The information in this document is intended for use by those responsible for planning and managing projects that design and develop interactive systems. It therefore addresses technical human factors and ergonomics issues only to the extent necessary to allow such individuals to understand their relevance and importance in the design process as a whole. It also provides a framework for human factors and usability professionals involved in human-centred design. Detailed human factors/ergonomics, usability and accessibility issues are dealt with more fully in a number of standards including other parts of ISO 9241 (see Annex A) and ISO 6385, which sets out the broad principles of ergonomics.The requirements and recommendations in this document can benefit all parties involved in human-centred design and development. Annex B provides a checklist that can be used to support claims of conformance with this document.

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