ISO/IEC 18019:2004 软件和系统工程-软件应用使用者文件制备和设计导则

标准编号：ISO/IEC 18019:2004

中文名称：软件和系统工程-软件应用使用者文件制备和设计导则

英文名称：Software and system engineering — Guidelines for the design and preparation of user documentation for application software

发布日期：2004-01

标准范围

ISO/IEC 18019:2004提供了应用软件用户文档的设计和准备指南。它描述了如何确定用户需要什么样的信息，如何确定信息应该以何种方式呈现给用户，以及如何准备信息并使其可用。应用软件包括供专业人士使用的消费软件包、办公应用软件、商业软件和专业软件。ISO/IEC 18019:2004适用于负责指定、设计和准备应用软件用户文档的人员以及管理这些活动的人员，包括创建硬拷贝文档工具的开发人员、产品设计师、应用程序开发人员、项目经理、作者、程序员、翻译和本地化人员。它适用于所有类型的组织，无论是否有专门的文档部门。在所有情况下，它都可以作为当地标准和程序的基础。读者应具有软件开发或文档开发过程的经验或知识。

ISO/IEC 18019:2004 provides guidelines for the design and preparation of user documentation for application software. It describes how to establish what information users need, how to determine the way in which that information should be presented to the users, and how then to prepare the information and make it available.Application software includes consumer software packages, software for office applications, business software and specialist software for use by professionals.ISO/IEC 18019:2004 is for use by people responsible for specifying, designing and preparing user documentation for application software and people who manage these activities, including developers of tools for creating hardcopy documentation, product designers, application developers, project managers, authors, programmers, translators and localization staff.It is intended for use in all types of organizations, whether or not a dedicated documentation department is present. In all cases, it can be used as a basis for local standards and procedures. Readers are assumed to have experience or knowledge of software development or documentation development processes.

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