ISO/TS 30438:2024 人力资源管理 员工敬业度指标

标准编号：ISO/TS 30438:2024

中文名称：人力资源管理 员工敬业度指标

英文名称：Human resource management — Employee engagement metrics

发布日期：2024-03

标准范围

本文档就如何衡量单个员工的敬业度以及是否将这些数据汇总到企业视图中提供了建议。它展示了如何使用员工敬业度战略框架来确定推动员工敬业度的关键方面，以及如何开发一个指标框架，将积极或消极结果与一个或多个战略驱动因素联系起来，以将因果联系起来。该文件还展示了个人参与度与各级管理层的作用和绩效之间的联系，以了解和管理影响实际参与度的条件。它展示了价值观、行为、流程、系统和关系的复杂性和相互关联性，这些价值观、行为、流程、系统和关系创造了一个相互依赖的系统，负责实现最佳的员工参与度。

This document provides recommendations on how to measure individual employee engagement and whether to aggregate this data to an enterprise view. It demonstrates how the use of a strategic framework for employee engagement determines the key aspects that drive employee engagement, and how a framework of metrics can be developed that link positive or negative outcomes to one or more of the strategic drivers, to link cause and effect.

The document also demonstrates the linkage between individual engagement and the role and performance of management at all levels to understand and manage the conditions that impact actual engagement. It demonstrates the complexity and interconnectedness of values, behaviours, processes, systems, and relationships that create a system of inter-dependency responsible for the achievement of optimum employee engagement.

标准预览图