ISO/IEC TS 30105-9:2023 信息技术 信息技术实现服务-业务过程外包（ITES-BPO）的生命周期过程 第9部分：数字化转型过程能力评估扩展指南

标准编号：ISO/IEC TS 30105-9:2023

中文名称：信息技术 信息技术实现服务-业务过程外包（ITES-BPO）的生命周期过程 第9部分：数字化转型过程能力评估扩展指南

英文名称：Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 9: Guidelines on extending process capability assessment for digital transformation

发布日期：2023-06

标准范围

ISO/IEC TS 30105-9:20 23本文件规定了数字化转型的要点，并说明了增强组织数字化转型能力的关键驱动因素，同时考虑到不同利益相关者的利益。它描述了ITES-BPO组织在实施ISO/IEC 30105系列中的生命周期流程时可以专门为数字化转型包括的元素，这些元素可以帮助组织实现其期望的流程能力水平，以下简称“成熟度水平”，由利益相关者定义。它为ITES-BPO组织数字化转型的流程能力评估提供了指导。此外，本文件:-涵盖外包的IT支持业务流程；-并非旨在解决支持ITE的IT流程的成熟度和能力-BPO，但确定了支持实现特定ITE所需的IT能力——BPO能力；-适用于服务提供商，而不是客户；-适用于ITES-BPO的所有生命周期流程；-提供指南以补充ISO/IEC 30105-2流程评估模型，从而能够评估正在进行数字化转型的ITES-BPO组织的流程能力。

ISO/IEC TS 30105-9:2023 This document specifies the essentials of digital transformations and illustrates the key drivers for enhancing the digital transformation capabilities of the organization, while taking account of different stakeholders’ interests. It describes elements that ITES-BPO organizations can include specifically for digital transformation when implementing the lifecycle processes in the ISO/IEC 30105 series, and which can assist the organization in achieving their desired process capability levels, hereafter "maturity levels", as defined by the stakeholders. It provides guidance on process capability assessment for digital transformation for ITES-BPO organizations. Additionally, this document:
- covers IT enabled business processes that are outsourced;
- is not intended to address the maturity and capability of the IT processes that support ITES-BPO, but identifies the IT capabilities needed to support the achievement of specific ITES-BPO capabilities;
- is applicable to the service provider, not to the customer;
- is applicable to all lifecycle processes of ITES-BPO;
- provides guidelines to supplement the ISO/IEC 30105-2 process assessment model, enabling assessment of process capability of ITES-BPO organizations undergoing digital transformation.

标准预览图