ISO/IEC TR 20000-5:2010 信息技术 服务管理 第5部分：ISO/IEC 20000-1的示范执行计划
标准编号：ISO/IEC TR 20000-5:2010
中文名称：信息技术 服务管理 第5部分：ISO/IEC 20000-1的示范执行计划
英文名称：Information technology — Service management — Part 5: Exemplar implementation plan for ISO/IEC 20000-1
发布日期：2010-05
标准范围
ISO/IEC TR 20000-5:2010是一个范例实施计划，为服务提供商提供如何实施服务管理系统的指导，以满足ISO/IEC 20000-1的要求，或为正在规划服务改进并打算将ISO/IEC 20000用作业务目标的服务提供商提供指导。对于那些就如何最好地实现ISO/IEC 20000-1的要求向服务提供商提供建议的人来说，它也很有用。ISO/IEC TR 20000-5:2010包括为服务提供商提供的建议，以确定计划和实施改进的适当顺序。建议使用通用的三阶段方法来实现服务管理系统。分阶段方法提供了一个结构化的框架，以确定实施活动的优先级并对其进行管理。ISO/IEC TR 20000-5:2010包括关于商业案例开发、启动项目和实施ISO/IEC 20000所需主要活动清单的建议-每个阶段1次成功。它还提供可能对实施项目有用的支持信息、建议和指导，包括制定目标、制定政策、文件和记录管理以及样本流程文件。ISO/IEC TR 20000-5:2010仅供参考。服务提供商可以选择自己的实现顺序来实现服务管理系统。
ISO/IEC TR 20000-5:2010 is an exemplar implementation plan providing guidance to service providers on how to implement a service management system to fulfil the requirements of ISO/IEC 20000-1 or for service providers who are planning service improvements and intending to use ISO/IEC 20000 as a business goal. It could also be useful for those advising service providers on how to best achieve the requirements of ISO/IEC 20000-1.ISO/IEC TR 20000-5:2010 includes advice for service providers on a suitable order in which to plan and implement improvements. It is suggested that a generic three-phase approach is used to implement a service management system. The phased approach provides a structured framework to prioritize and manage the implementation activities.ISO/IEC TR 20000-5:2010 includes advice on development of a business case, the start up project, and a list of the main activities required to implement ISO/IEC 20000-1 successfully for each phase. It also provides supporting information, advice and guidance that may be useful for the implementation project, including developing objectives, developing policies, document and record management and sample process documentation.ISO/IEC TR 20000-5:2010 is for guidance only. The service provider has the option of choosing their own implementation sequence to implement a service management system.
标准预览图
