ISO/IEC 20000-3:2019 信息技术 服务管理 第3部分：ISO/IEC 20000-1的范围定义和适用性指南

标准编号：ISO/IEC 20000-3:2019

中文名称：信息技术 服务管理 第3部分：ISO/IEC 20000-1的范围定义和适用性指南

英文名称：Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1

发布日期：2019-08

标准范围

本文件包括ISO/IEC 20000-1中规定的要求的范围定义和适用性指南。本文件有助于确定ISO/IEC 20000-1是否适用于组织的情况。它说明了如何定义SMS的范围，而不管组织是否有定义其他管理系统范围的经验。本文件中的指南可以帮助组织根据ISO/IEC 20000-1计划和准备合格评定。附录A包含SMS可能的范围声明的示例。给出的例子使用了从非常简单到复杂的服务供应链的组织的一系列场景。本文件可供负责规划SMS实施的人员以及评估员和顾问使用。它补充了ISO/IEC 20000-2中给出的SMS应用指南。对提供SMS审核和认证的机构的要求可以在ISO/IEC 20000-6中找到，该文件建议使用本文件。

This document includes guidance on the scope definition and applicability to the requirements specified in ISO/IEC 20000-1.
This document can assist in establishing whether ISO/IEC 20000-1 is applicable to an organization's circumstances. It illustrates how the scope of an SMS can be defined, irrespective of whether the organization has experience of defining the scope of other management systems.
The guidance in this document can assist an organization in planning and preparing for a conformity assessment against ISO/IEC 20000-1.
Annex A contains examples of possible scope statements for an SMS. The examples given use a series of scenarios for organizations ranging from very simple to complex service supply chains.
This document can be used by personnel responsible for planning the implementation of an SMS, as well as assessors and consultants. It supplements the guidance on the application of an SMS given in ISO/IEC 20000-2.
Requirements for bodies providing audit and certification of an SMS can be found in ISO/IEC 20000-6 which recommends the use of this document.

标准预览图