ISO 5665:2024 消费者事件调查 要求和指南

标准编号：ISO 5665:2024

中文名称：消费者事件调查 要求和指南

英文名称：Consumer incident investigation — Requirements and guidance

发布日期：2024-04

标准范围

本文件提供了关于调查与消费者使用产品、服务或设施相关的伤害、疾病、健康损害、消费者死亡、财产损失或环境破坏事件的原则、程序和方法的一般要求和建议。笔记？1？这些事件可能发生在任何地方。本文件适用于任何规模的任何人或任何组织，无论是公共、私人还是社区。笔记？2？本文件不限于产品、服务或设施使用过程中发生的事故，还包括产品、服务或设施不使用时发生的事故，如消费者在运输或储存过程中发生的事故。

This document provides general requirements and recommendations on the principles, procedures, and methods for investigating incidents where there have been injuries, illnesses, damage to health, fatalities to consumers, damage to property or environmental damage related to the use of products, services or facilities by consumers.

NOTE 1       These incidents can occur anywhere.

This document is applicable to any person or any organization of any size, whether it is public, private or community-based.

NOTE 2       This document is not limited to incidents while products, services or facilities are in use, but also includes incidents that occur when products, services or facilities are not in use, such as during transportation or storage by consumers.

标准预览图