ISO/IEC TR 22446:2017 信息技术 IT支持服务的持续性能改进

标准编号：ISO/IEC TR 22446:2017

中文名称：信息技术 IT支持服务的持续性能改进

英文名称：Information technology — Continual performance improvement of IT enabled services

发布日期：2017-11

标准范围

ISO/IEC TR 22446:2017建立了支持ISO/IEC 20000系列中定义的服务管理系统（SMS）的持续性能改进（CPI）流程。此过程确保成功部署并满足服务性能标准。该过程基于预测性能评估方法和相关存储库。ISO/IEC TR 22446:2017不打算用作认证手段，也不在ISO/IEC 20000-1中规定的要求之外增加任何要求。ISO/IEC TR 22446:2017未提供识别风险分析需求的具体标准，也未规定用于支持特定技术的风险分析技术类型。ISO/IEC TR 22446:2017未提供实施持续绩效改进过程的技术。

ISO/IEC TR 22446:2017 establishes a continual performance improvement (CPI) process that supports service management system (SMS) as defined in the ISO/IEC 20000 series.

This process ensures successful deployment and service performance criteria fulfilment.

This process is based on a predictive performance evaluation method and a related repository.

ISO/IEC TR 22446:2017 is not intended to be used as a means of certification and does not add any requirements to those specified in ISO/IEC 20000-1.

ISO/IEC TR 22446:2017 does not provide specific criteria for identifying the need for risk analysis, nor does it specify the types of risk analysis techniques that are used to support a particular technology.

ISO/IEC TR 22446:2017 does not offer techniques for implementing the continual performance improvement process.

标准预览图