ISO 10014:2021 质量管理体系 为质量结果管理组织 实现财务和经济效益的指南

标准编号：ISO 10014:2021

中文名称：质量管理体系 为质量结果管理组织 实现财务和经济效益的指南

英文名称：Quality management systems — Managing an organization for quality results — Guidance for realizing financial and economic benefits

发布日期：2021-04

标准范围

本文件提供了通过自上而下的结构化方法实现财务和经济效益的指南。结构化方法使用ISO 9000系列管理体系标准中描述的质量管理原则和质量管理体系来:a） 监控和管理关键绩效指标的趋势；b） 根据观察到的指标采取改进措施。本文件专门针对组织的最高管理层。本文件适用于任何组织，无论其商业模式、收入、员工数量、产品和服务的多样性、组织文化、流程的复杂性、地点或地点数量如何，无论其来自公共、私营或非营利部门。本文件补充了ISO？9001:2015和ISO？9004:2018中的性能改进，并提供了应用这些标准中的概念可实现的好处的示例。本文件确定了相关的实用管理方法和工具，以帮助实现这些好处。

This document gives guidelines for realizing financial and economic benefits by applying a top-down structured approach to achieving financial and economic benefits. The structured approach uses the quality management principles and quality management system described in the ISO 9000 family of management system standards to:a) monitor and manage trends in key performance metrics;b) take improvement action based on the observed metrics.This document is directed specifically to the top management of an organization.This document is applicable to any organization, whether from the public, private or not-for-profit sector, regardless of its business model, revenue, number of employees, diversity of product and service offerings, organizational culture, complexity of processes, place or number of locations.This document complements ISO 9001:2015 and ISO 9004:2018 for performance improvements and provides examples of achievable benefits from the application of concepts in those standards. This document identifies associated practical management methods and tools to assist in realizing the benefits.

标准预览图