ISO 9241-221:2023 人机交互的人类工效学 第221部分：以人为中心的设计过程评估模型

标准编号：ISO 9241-221:2023

中文名称：人机交互的人类工效学 第221部分：以人为中心的设计过程评估模型

英文名称：Ergonomics of human-system interaction — Part 221: Human-centred design process assessment model

发布日期：2023-08

标准范围

本文件根据ISO/IEC 33020和ISO/IEC 33004的要求，规定了以人为中心的设计（HCD）的过程参考模型（PRM），以及用于评估这些过程的过程评估模型（PAM）。本HCD PAM包含一组在解释ISO中定义的HCD PRM的意图时需要考虑的指标？9241-220.这些指标也可以在评估后实施过程改进计划时应用。笔记？1？本文档中的PRM侧重于评估HCD过程，而不是系统生命周期，例如在ISO/IEC/IEEE 15288中，或软件生命周期，如在ISO/IEC/IEEE 12207中。笔记？2？如果需要超出ISO 9241-220范围的过程，其他PRM的适当过程，如ISO/IEC/IEEE？12207、ISO/IEC/IEEE 15288或ISO/TS 18152，可以根据组织的业务需求添加。本文档的预期应用是基于计算机的交互式系统。虽然这些过程适用于提供服务的交互式系统，但它们不包括这些服务的设计。这些过程的相关方面也可以应用于简单的或非基于计算机的交互系统。笔记？3？HCD专注于以人为中心的设计方面，而不是设计的其他方面，如机械构造、编程或服务的基本设计。本文件中的过程描述为严格评估企业按照ISO/IEC执行以人为本的过程的能力提供了基础？33004和ISO/IEC？33020.本文件旨在供希望解决和改善人类治疗的组织使用-集中设计其内部系统或其提供的产品和服务，以及系统和系统部件的采购。这些流程可由中小型企业和大型组织应用。笔记？4？PAM的适用范围与PRM相同，在ISO？9241-220:2019，第1条。

This document specifies the process references model (PRM) for human-centred design (HCD) according to ISO 9241-220, as well as the process assessment model (PAM) for assessing these processes, based on ISO/IEC 33020 and in accordance with the requirements of ISO/IEC 33004.

This HCD PAM contains a set of indicators to be considered while interpreting the intent of the HCD PRM defined in ISO 9241-220. These indicators can also be applied when implementing a process improvement programme post an assessment.

NOTE 1        The PRM in this document focuses on assessing HCD processes rather than system life cycle, for example as in ISO/IEC/IEEE 15288, or software life cycle, as in ISO/IEC/IEEE 12207.

NOTE 2        If processes beyond the scope of ISO 9241-220 are required, appropriate processes from other PRMs, such as ISO/IEC/IEEE 12207, ISO/IEC/IEEE 15288 or ISO/TS 18152, can be added based on the business needs of the organization.

The intended application of this document is computer-based interactive systems. While the processes apply to interactive systems that deliver services, they do not cover the design of those services. The relevant aspects of the processes can also be applied to simple or non-computer-based interactive systems.

NOTE 3        HCD concentrates on the human-centred aspects of design and not on other aspects of design, such as mechanical construction, programming or the basic design of services.

The process descriptions in this document provide the basis for a rigorous assessment of an enterprise’s capability to carry out human-centred processes in conformity with the ISO/IEC 33004 and ISO/IEC 33020.

This document is intended for use by organizations that want to address and improve their treatment of human-centred design of either their internal systems or the products and services they provide, and the procurement of systems and parts of systems. The processes can be applied by small- and medium-sized enterprises as well as by large organizations.

NOTE 4        The scope of application of the PAM is the same as that of the PRM, which is described in ISO 9241-220:2019, Clause 1.

标准预览图