ISO/IEC TR 29110-5-3:2018 软件工程 极小项目（VSEs）的生存周期轮廓 第5-3部分：服务交付指南

标准编号：ISO/IEC TR 29110-5-3:2018

中文名称：软件工程 极小项目（VSEs）的生存周期轮廓 第5-3部分：服务交付指南

英文名称：Systems and software engineering — Lifecycle profiles for Very Small Entities (VSEs) — Part 5-3: Service delivery guidelines

发布日期：2018-01

标准范围

1.1应用领域这些服务交付指南适用于非常小的实体。VSE是指最多拥有25人的企业、组织、部门或项目。ISO/IEC TR 29110-5-3:20 18为管理交付给客户的一系列服务提供了指导。VSE可以充当内部服务提供商（向VSE内部提供服务）或外部服务提供商（向外部客户提供商业服务）。这些生命周期过程（治理、服务控制、服务关系和服务事件）支持和增强软件和系统操作的活动（进一步到开发和安装），以创建有效和高效的产品和服务。ISO/IEC TR 29110-5-3:20 18为服务交付提供了指导。本文件实施后，将协助和指导VSE提供有益于客户的服务。本文件并不促进所有组织方法的一致性，因为具体目标和计划是为满足单个组织的需求而定制的。本指南文件中描述的任务（以及活动和过程）通过输入/输出关系相关联，输入/输出关系意味着逻辑执行顺序。过程的呈现顺序或相关联的编号方案仅用于识别目的，不指示实现或执行顺序。因为每个VSE都是不同的；任务可以按照适合组织的顺序实现，同时尊重任务之间的关系。1.2目标受众ISO/IEC TR 29110-5-3:20 18旨在由VSE用于建立实施有效和高效服务交付的流程。本服务交付指南文档可供仅向其客户提供服务的VSE使用，也可与ISO/IEC 29110系统和/或软件管理和工程指南中的信息结合使用。

1.1 Fields of application
These Service Delivery guidelines are applicable to Very Small Entities (VSEs). A VSE is an enterprise, an organization, a department or a project having up to 25 people.
ISO/IEC TR 29110-5-3:2018 provides guidance to manage a set of services delivered to customers. The VSE can act as an internal service provider (providing services internal to the VSE) or as an external service provider (providing services commercially to external customers). These lifecycle processes (Governance, Service Control, Service Relationship and Service Incident) support and enhance the activities of software and system operations (further to development and installation) to create effective and efficient products and services.
ISO/IEC TR 29110-5-3:2018 provides guidance for Service Delivery. This document, when implemented, will assist and guide the VSE in the delivery of services which can benefit customers. This document does not promote uniformity in approach across all organizations as specific objectives and initiatives are tailored to suit an individual organization's needs.
Tasks described in this guideline document (and therefore activities and processes) are related by input/output relationships which imply a logical execution sequence. The order of presentation of the processes or the associated numbering scheme is for identification purposes only, NOT to indicate implementation or execution order. As every VSE is different; tasks can be implemented in an order that is suitable for the organization, while respecting the relationships between tasks.
1.2 Target audience
ISO/IEC TR 29110-5-3:2018 is intended to be used by VSEs to establish processes to implement effective and efficient service delivery. This service delivery guidelines document can be used by VSEs that are offering only services to its customers or it can be combined with the information from ISO/IEC 29110 systems and/or software management and engineering guidelines.

标准预览图