ISO/IEC 33020:2019 信息技术 流程评估 过程能力评估框架过程测量　　

标准编号：ISO/IEC 33020:2019

中文名称：信息技术 流程评估 过程能力评估框架过程测量　　

英文名称：Information technology — Process assessment — Process measurement framework for assessment of process capability

发布日期：2019-11

标准范围

根据ISO/IEC 33003的要求，本文件定义了支持过程能力评估的过程测量框架。过程测量框架提供了一个模式，可用于构建符合ISO/IEC 33004的过程评估模型，该模型可用于根据ISO/IEC 33002的要求进行过程能力评估。在本文件和相关标准的上下文中，过程能力是与过程持续满足当前或预计业务目标的能力相关的过程质量特征。本文档中定义的过程测量框架形成了一个结构a)促进自我评估，b)提供用于工艺改进和工艺质量确定的基础，c)适用于所有应用领域和组织规模，d)产生一组过程(能力)属性评级(过程简档)，以及e)导出过程能力水平。本文件还包括一套过程能力评估指标，可用于使用该过程测量框架构建过程评估模型，以及关于过程能力水平的含义和过程属性实现的指导。

This document defines a process measurement framework that supports the assessment of process capability, in accordance with the requirements of ISO/IEC 33003. The process measurement framework provides a schema that can be used to construct a process assessment model conformant with ISO/IEC 33004 which can be used in the performance of assessment of process capability according to the requirements of ISO/IEC 33002. In the context of this document and related standards, process capability is a process quality characteristic related to the ability of a process to consistently meet current or projected business goals.
The process measurement framework defined in this document forms a structure which
a) facilitates self-assessment,
b) provides a basis for use in process improvement and process quality determination,
c) is applicable across all application domains and sizes of organization,
d) produces a set of process (capability) attribute ratings (process profile), and
e) derives a process capability level.
This document also includes as informative annexes a set of assessment indicators of process capability that can be used in the construction of a process assessment model using this process measurement framework, and guidance on the meaning of the process capability levels and the achievement of the process attributes.

标准预览图