ISO/IEC 30105-3:2016 信息技术 服务业务流程外包（ITES-BPO）生命周期流程 第3部分：测量框架（MF）和组织成熟度模型 （OMM）

标准编号：ISO/IEC 30105-3:2016

中文名称：信息技术 服务业务流程外包（ITES-BPO）生命周期流程 第3部分：测量框架（MF）和组织成熟度模型 （OMM）

英文名称：Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 3: Measurement framework (MF) and organization maturity model (OMM)

发布日期：2016-11

标准范围

ISO/IEC 30105-3:20 16规定了由IT支持的业务流程外包服务提供商为外包业务流程执行的生命周期流程要求。它定义了计划、建立、实施、操作、监控、审查、维护和改进其服务的流程。本文件:-涵盖外包的IT支持业务流程；-并非旨在涵盖IT服务，但包括类似的相关流程以确保完整性；-适用于服务提供商，而不是客户；-适用于ITES-BPO的所有生命周期流程；-作为流程的度量框架，并为提供ITES-BPO服务的组织提供组织成熟度模型:-符合ISO/IEC 33003和ISO/IEC 33004的要求；-通过提供衡量和得出能力和组织成熟度级别的框架来支持绩效评估。

ISO/IEC 30105-3:2016 specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:- covers IT enabled business processes that are outsourced;- is not intended to cover IT services but includes similar, relevant process for completeness;- is applicable to the service provider, not to the customer;- is applicable to all lifecycle processes of ITES-BPO;- serves as a measurement framework for processes and provide an organization maturity model for organizations providing ITES-BPO services that:

• - conforms to the requirements of ISO/IEC 33003 and ISO/IEC 33004;
• - supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels.

标准预览图