ISO/TR 9241-810:2020 人机系统交互的人机工效学 第810部分：机器人、智能和自动系统

标准编号：ISO/TR 9241-810:2020

中文名称：人机系统交互的人机工效学 第810部分：机器人、智能和自动系统

英文名称：Ergonomics of human-system interaction — Part 810: Robotic, intelligent and autonomous systems

发布日期：2020-09

标准范围

本文件涉及:-物理体现的RIA系统，例如用户将与之进行物理交互的机器人和自动车辆；-嵌入物理环境中的系统，用户不会有意识地与之交互，但会收集数据和/或修改人们生活或工作的环境，如智能建筑和情绪检测；-智能软件工具和代理，用户通过某种形式的用户界面与之积极互动；-智能软件代理，在没有主动用户输入的情况下，根据用户的行为、任务或其他目的修改或定制系统，包括提供特定于上下文的内容/信息，根据用户的信息为用户定制广告，适应认知或生理状态的用户界面，“环境智能”；-多个RIA系统的联合交互对用户的影响，例如在相同情况下RIA系统之间的冲突行为；-使用RIA系统的复杂系统和社会技术影响，尤其是对社会和政府的影响。本文件不是关于机器人、人工智能、机器学习和智能机器或环境的哲学、伦理或政治问题的探讨。有关道德和政治问题，请参见BS 8611和IEC P7000等标准。然而，本文件确实确定了在广泛的系统和环境中需要考虑伦理问题的地方和原因，因此它提供了与RIA系统相关的更广泛辩论相关的信息。本文件比许多早期关于自主性的工作有更广泛的关注点，这些工作与控制任务的自动化和重复性物理或认知任务的机械化有关，并以自动化水平为中心。尽管本文件涉及广泛的技术应用，以及行业和利益相关者对这些问题的看法，但由于RIA系统的应用越来越多样化，对每一个问题的处理可能不完整。

This document addresses:— physically embodied RIA systems, such as robots and autonomous vehicles with which users will physically interact;— systems embedded within the physical environment with which users do not consciously interact, but which collect data and/or modify the environment within which people live or work such as smart building and, mood-detection;— intelligent software tools and agents with which users actively interact through some form of user interface;— intelligent software agents which act without active user input to modify or tailor the systems to the user's behaviour, task or some other purpose, including providing context specific content/information, tailoring adverts to a user based on information about them, user interfaces that adapt to the cognitive or physiological state, "ambient intelligence";— the effect on users resulting from the combined interaction of several RIA systems such as conflicting behaviours between the RIA systems under the same circumstances;— the complex system-of-systems and sociotechnical impacts of the use of RIA systems, particularly on society and government.This document is not an exploration of the philosophical, ethical or political issues surrounding robotics, artificial intelligence, machine learning, and intelligent machines or environments. For matters of ethics and political issues, see standards such as BS 8611 and IEC P7000. However, this document does identify where and why ethical issues need to be taken into account for a wide range of systems and contexts, and as such it provides information relevant to the broader debate regarding RIA systems.This document has a broader focus than much of the early work on autonomy that relates to the automation of control tasks and mechanization of repetitive physical or cognitive tasks, and centres on levels of automation.Although this document addresses a wide range of technology applications, and sector and stakeholder views on the issues, the treatment of each can be incomplete due to the diverse and increasingly varied applications of RIA systems.

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