ISO/IEC 19086-1:2016 信息技术 云计算服务水平协议（SLA）的框架 第1部分：概述和概念

标准编号：ISO/IEC 19086-1:2016

中文名称：信息技术 云计算服务水平协议（SLA）的框架 第1部分：概述和概念

英文名称：Information technology — Cloud computing — Service level agreement (SLA) framework — Part 1: Overview and concepts

发布日期：2016-09

标准范围

ISO/IEC 19086-1:2016寻求建立一套通用的云SLA构建块（概念、术语、定义、上下文），用于创建云服务级别协议（SLA）。本文件规定a） 云服务水平协议概述，b） 确定云服务协议和云SLA之间的关系，c） 可用于构建云SLA的概念，以及d） 云SLA中常用的术语。ISO/IEC 19086-1:2016是为了云服务提供商和云服务客户的利益和使用。目的是避免混淆，促进云服务提供商和云服务客户之间的共识。云服务协议及其相关的云服务水平协议因云服务提供商而异，在某些情况下，不同的云服务客户可以就同一云服务与同一云服务提供商协商不同的合同条款。本文档旨在帮助云服务客户比较来自不同云服务提供商的云服务。ISO/IEC 19086-1:2016未提供可用于云SLA的标准结构，也未提供适用于所有云服务或所有云服务提供商的一组标准云服务级别目标（SLO）和云服务质量目标（SQO）。这种方法为云服务提供商提供了灵活性，可以根据所提供的云服务的特定特征定制其云服务级别协议。ISO/IEC 19086-1:2016不取代任何法律要求。

ISO/IEC 19086-1:2016 seeks to establish a set of common cloud SLA building blocks (concepts, terms, definitions, contexts) that can be used to create cloud Service Level Agreements (SLAs).This document specifiesa) an overview of cloud SLAs,b) identification of the relationship between the cloud service agreement and the cloud SLA,c) concepts that can be used to build cloud SLAs, andd) terms commonly used in cloud SLAs.ISO/IEC 19086-1:2016 is for the benefit and use of both cloud service providers and cloud service customers. The aim is to avoid confusion and facilitate a common understanding between cloud service providers and cloud service customers. Cloud service agreements and their associated cloud SLAs vary between cloud service providers, and in some cases different cloud service customers can negotiate different contract terms with the same cloud service provider for the same cloud service. This document aims to assist cloud service customers when they compare cloud services from different cloud service providers.ISO/IEC 19086-1:2016 does not provide a standard structure that can be used for a cloud SLA or a standard set of cloud service level objectives (SLOs) and cloud service qualitative objectives (SQOs) that will apply to all cloud services or all cloud service providers. This approach provides flexibility for cloud service providers in tailoring their cloud SLAs to the particular characteristics of the offered cloud services.ISO/IEC 19086-1:2016 does not supersede any legal requirement.

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