ISO/IEC 30105-5:2016 信息技术 服务业务流程外包（ITES-BPO）生命周期流程 第5部分：指导方针

标准编号：ISO/IEC 30105-5:2016

中文名称：信息技术 服务业务流程外包（ITES-BPO）生命周期流程 第5部分：指导方针

英文名称：Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 5: Guidelines

发布日期：2016-11

标准范围

ISO/IEC 30105-5:2016规定了IT业务流程外包服务提供商对外包业务流程执行的生命周期流程要求。它定义了计划、建立、实施、运营、监控、审查、维护和改进其服务的流程。本文件:-涵盖外包的IT业务流程；-不包括IT服务，但包括类似的、相关的完整性流程；-适用于服务提供商，而非客户；-适用于ITES-BPO的所有生命周期过程；-就流程评估模型的应用、如何战略性地利用评估以及如何将其用于ITES的改进计划或风险评估提供指导-BPO服务提供商组织。

ISO/IEC 30105-5:2016 specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:- covers IT enabled business processes that are outsourced;- is not intended to cover IT services but includes similar, relevant process for completeness;- is applicable to the service provider, not to the customer;- is applicable to all lifecycle processes of ITES-BPO;- provides guidance on application of the process assessment model, how to strategically leverage the assessment and to use it in the context of an improvement programme or risk assessment for an ITES-BPO service provider organization.

标准预览图